IPad Mini
I have tried over 20 times and can't restore IPad. My grandson changed the password and now it is disabled.
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I have tried over 20 times and can't restore IPad. My grandson changed the password and now it is disabled.
Unfortunately if you have a forgotten/unknown device passcode, or have a disabled device, you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. You must have a computer to use the method below. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions:
'If you forgot the passcode on your iPad, or your iPad is disabled', click here -->
https://support.apple.com/HT211078
Here is a related video which to me has more complete and clearer instructions: https://www.youtube.com/watch?v=7s8-zLG9ySQ
Steps:
1. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.
2. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).
3. Restart into recovery mode (black screen with a cable indicating attach to computer).
4. When prompted, click "Restore" to erase data & settings, and update system software. May take some time.
5. Set up your device ( https://support.apple.com/kb/HT202033 ). Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage ( https://support.apple.com/HT204184 ). Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account --> Set up iCloud on your iPhone, iPad, or iPod touch - https://support.apple.com/HT208681
'If your computer doesn't recognize your iPhone, iPad, or iPod' click here --> https://support.apple.com/HT204095
---
On the contingency you are asked for your Apple ID and password AND you have forgotten those:
If you forgot your Apple ID, click here --> https://support.apple.com/HT201354 ; your Apple ID password, click here --> https://support.apple.com/HT201487 , or to jump directly to the forgotten sign-in information help site, click here --> http://iforgot.apple.com/
What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071
If you still need help, contact Apple for help with Apple ID account security --> https://support.apple.com/HT204169
If you are having problems at a particular point then it would help to know what they are.
Unfortunately if you have a forgotten/unknown device passcode, or have a disabled device, you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. You must have a computer to use the method below. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You can also use a PC with iTunes. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions:
'If you forgot the passcode on your iPad, or your iPad is disabled', click here -->
https://support.apple.com/HT211078
Here is a related video which to me has more complete and clearer instructions: https://www.youtube.com/watch?v=7s8-zLG9ySQ
Steps:
1. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.
2. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).
3. Restart into recovery mode (black screen with a cable indicating attach to computer).
4. When prompted, click "Restore" to erase data & settings, and update system software. May take some time.
5. Set up your device ( https://support.apple.com/kb/HT202033 ). Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage ( https://support.apple.com/HT204184 ). Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account --> Set up iCloud on your iPhone, iPad, or iPod touch - https://support.apple.com/HT208681
'If your computer doesn't recognize your iPhone, iPad, or iPod' click here --> https://support.apple.com/HT204095
---
On the contingency you are asked for your Apple ID and password AND you have forgotten those:
If you forgot your Apple ID, click here --> https://support.apple.com/HT201354 ; your Apple ID password, click here --> https://support.apple.com/HT201487 , or to jump directly to the forgotten sign-in information help site, click here --> http://iforgot.apple.com/
What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071
If you still need help, contact Apple for help with Apple ID account security --> https://support.apple.com/HT204169
If you are having problems at a particular point then it would help to know what they are.
An iPad passcode cannot be reset or modified from another device. If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
IPad Mini