iPhone 12 pro max 5Ghz WiFi not connecting (connected once but disconnect after a while) to my modem.

Question

iPhone 12 pro max 5Ghz WiFi not connecting (connected once but disconnect after a while) to my modem.

My modem struggles to provide steady 5Ghz WiFi to my iPhone 12 Pro Max. My iPhone 12 Pro Max is 5 months old (purchased in February 2021) and I've observed it has a problem connecting to my home network 5Ghz; instead, it continually receives 2.4Ghz, which is quite slow. My iPhone 7 and 11 are perfectly functional and reliable. It's quite difficult to use.

iPhone 12 Pro Max, iOS 15

Posted on Jul 19, 2021 9:31 AM

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Answer 1

karina184

Community Specialist

Jul 20, 2021 9:10 AM in response to siriwebapple1877

Hello siriwebapple1877,

It sounds like you're experiencing some issues with your Internet and connecting your Apple devices. We will be happy to provide some guidance.

Since you are experiencing this issue, and it sounds like it could be coming from your router, let's follow this article to make sure that you have the recommended settings:

Recommended settings for Wi-Fi routers and access points

Please have a look and see if that helps.

Cheers!

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iPhone 12 pro max 5Ghz WiFi not connecting (connected once but disconnect after a while) to my modem.

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