AirPods Pro disconnect from iPhone 12 Pro

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SFRARB Author

Level 1

8 points

AirPods Pro disconnect from iPhone 12 Pro

When I am 10-15 feet away my Air Pods Pro disconnect from iPhone 12 Pro.

iPhone 12 Pro, iOS 14

Posted on Jul 19, 2021 4:19 PM

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Answer 1

Bryan_K1

Community Specialist

Jul 20, 2021 10:52 AM in response to SFRARB

Hello SFRARB,

We see that you're having trouble with your AirPods disconnecting. We'd be happy to look in to this with you.

Could you please confirm which iOS version you're currently running on your iPhone?

Do you experience a similar issue if you pair your AirPods to other devices?

If you have access to another set of bluetooth headphones, do they experience the same issue when connected to the iPhone?

Cheers!

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Answer 2

SFRARB Author

Level 1

8 points

Jul 21, 2021 12:09 AM in response to Bryan_K1

Thanks for contacting me. I just check and I am installing IOS 14.7 - I had different 3 air pods and they all worked. These Air Pods Pro disconnected when I am 10-15 feet away.

Rich

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Answer 3

Bryan_K1

Community Specialist

Jul 21, 2021 9:33 AM in response to SFRARB

Hello!

Do you experience this same disconnecting issue if you connect your AirPods Pro to another device, or do they work as intended?

Cheers!

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Answer 4

SFRARB Author

Level 1

8 points

Jul 21, 2021 9:44 AM in response to Bryan_K1

I haven't connected them to another device - I guess I could connect them to my MacBook Pro - I will try today and get back to you - Thanks for your help

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Answer 5

SFRARB Author

Level 1

8 points

Jul 23, 2021 8:51 AM in response to Bryan_K1

I think it's working now that I download the new IOS 14.7 or whatever changed it seams to work fine.

Thanks for your help

Rich

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AirPods Pro disconnect from iPhone 12 Pro

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