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I purchased a new Mac Air, promotion given was free 12months Apple TV. I have contacted Apple support twice about this. I have not been given a FREE 12months Apple TV subscription with the purchase of my Mac Air. Please assist me here. I received an invoice yesterday for the monthly charge. Previous calls to Apple support say I have free TV for 12 months already applied, but I'm still getting invoiced.
The offer is for Apple TV+, not Apple TV, which is different. The offer is not automatically applied. The user has to redeem the offer to activate it and start the subscription. There are a few conditions, like you have to redeem within the first three months, you can redeem only once, etc. To redeem on Macs, remember to first sign in to the TV app (menu Account) on your new eligible device, to even see the redeem button. The offer is for Apple TV+ content specifically. Other content in the Apple TV app is not included, and will have to be payed for separately. The offer is for one account, with which the new device was originally activated. Other accounts wouldn’t get this offer. Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support.
I have contacted Apple support twice about this.
That should have resolved any issues. None here can change what they decided differently.
The offer is for Apple TV+, not Apple TV, which is different. The offer is not automatically applied. The user has to redeem the offer to activate it and start the subscription. There are a few conditions, like you have to redeem within the first three months, you can redeem only once, etc. To redeem on Macs, remember to first sign in to the TV app (menu Account) on your new eligible device, to even see the redeem button. The offer is for Apple TV+ content specifically. Other content in the Apple TV app is not included, and will have to be payed for separately. The offer is for one account, with which the new device was originally activated. Other accounts wouldn’t get this offer. Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support.
I have contacted Apple support twice about this.
That should have resolved any issues. None here can change what they decided differently.
The offer is not automatic, it needs to be claimed within 3 months of device activation (steps below). After that has expired it will revert to the standard trial of 7 days. As of July 1st it is for 3 months, however if you purchased before then and are still within the deadline for the offer you will be eligible for the initial 12.
If you received an invoice from Apple it could also be for something else billed to your account. You can check your account to verify the status of your subscription and also purchase history.
Free 12 months Apple TV subscription not applied to account when MacAir purchased
