My BeatsX has been working fine with my iPhone 8 Plus until recently.
It still connects but within a few seconds disconnects.
The light, which is usually solid white, flashes alternating between white and red.
The battery is fully charged and I have reboot the iPhone and BeatsX aren't paired with any other device.
How do I fix?
Hi Huli-Doba,
Thanks for reaching out using Apple Support Communities. Here to help.
We understand you are having trouble with connectivity between your BeatsX and iPhone. We see you came from the related article, 'Set up and use your BeatsX earphones'
Have you tried performing the reset on the BeatsX?
Is your iPhone caught up on its software updates? This ensures the Beats are on the latest firmware as well.
Let us know how this goes. If not responding to the reset, you may wish to seek support directly at the link below.
Tale care for now!
Hi Huli-Doba,
Thanks for following up.
Since the Beats did not seem to be responding to the reset, you may wish to locate your serial number and open a support case at the link below. We will also include the resource for how to locate your serial number, as you will need this for further support.
Best wishes!
Hi,
My iPhone is already using the latest iOS (14.7).
I have tired performing the reset as described in the article you directed me to.
However, once the earphones connect and I pick them up it immediately disconnects. It then flashes alternating between white and red. If I lay them down again the iPhone asks to pair once more.
What next?
BeatsX disconnets & flashes white & red
