SoundCheck is not working on my iPad Pro!

I wrongly assumed that my settings in iTunes would transfer along with all my mp3s when I loaded them into my iPad Pro. I did a gig and several times during the night, my speakers were almost blown out, along with people's eardrums, when songs came blasting through! Once I got home I when into the preferences for "Music", saw, and then selected to turn on SoundCheck. Well, I just played a number of songs, and some were very low, others very loud, so what's the deal?: Does this just not work, or what?

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell

Posted on Jul 19, 2021 11:13 PM

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10 replies

Jul 20, 2021 6:57 PM in response to Saxman

Hello Saxman,


Thanks for reaching out to Apple Support Communities. After reviewing your post, it sounds like you are looking for some help with the audio settings on your iPad Pro. We definitely understand that can be a concern (especially when working with live music!) and we'd love to help. As Sound Check is designed to normalize the volume level of your audio, it doesn’t sound like it is working as expected.


Let’s start by taking the following steps, which may help with this unexpected behavior. Restart your iPad, make sure it is up to date and close the Music app and reopening it.

1. Restart your iPad

2. Update your iPhone, iPad, or iPod touch

3. Quit and reopen an app on iPad


Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!

Jul 25, 2021 10:22 AM in response to Saxman

Thanks for getting back with us about this, Saxman. We'd be happy to look into the Face ID issue with you, as well. Let's keep looking into this sound issue you're having first.


Do you use any type of audio apps on your iPad that control or enhance your music and sound? If so, please try removing those temporarily and see if there is any effect on this behavior. Do you experience this when there are no devices connected to your iPad (Bluetooth or wired) and you just play music through the internal speakers?


Regarding your Face ID concerns, please remove any case or screen protectors you are using and check this article for help: If Face ID isn't working on your iPhone or iPad Pro.


Let us know how that works and we'll keep looking into all concerns together. Take care!

Aug 1, 2021 11:39 AM in response to Saxman

The feature you are attempting to use does work as expected and there is no reported issue that would prevent it from doing so. That's why we want to look into the setup on your iPad, as it should be working perfectly. If you play a playlist through Safari on a website, like a playlist of songs on YouTube for example, do you experience the same behavior with the volume going up and down between songs?


We are still not sure where your music is originally coming from. If you don't use a music streaming service, are these songs that were downloaded to your iPad through iTunes? If not, where specifically does your music library come from?


Thanks for the answers in advance.


Jul 22, 2021 12:56 PM in response to chuck_3rd

Hi, I did everything you said, and it's still playing songs at all levels of volume, I even doublechecked to make sure I have Sound Check selected. Why will it just not work, this makes it impossible for me to use on gigs, as I can't have random songs blasting through the speakers, I really was concerned it was going to blow them, it was so loud.

Jul 30, 2021 8:28 PM in response to Leanne_68

Yes, I'm experiencing this same sound issue, just playing the iPad, without any external devices.

This is quite frustrating, as my thousand dollar iPad sits at home, while I still have to use an ancient iPod to play on my gigs. Some tunes on that are lower than others, but not have as dramatic a sound variance as on the iPad. Is there some way the SoundCheck can be made to work?

Aug 1, 2021 11:06 AM in response to jeremy_v

I've got no additional audio apps installed (I'm still trying to figure out how to navigate and operate the iPad), and I'm not using any outside source, just the very basic format of playing the tracks, via an output into my mixer, and out the speakers. Something I've had zero issues with, using iPods or even mini-disc players. It puzzles, and greatly disappointments me that the latest & greatest device can't do so basic a task. Also, why if I can play tracks consecutively or shuffled, it's not possible to set it to stop after playing each track? It can't be that difficult, and I'm sure this is a feature requested by many, for many years, as it was with the iPods. It made no sense then, and makes even less sense today, especially with so many more musicians using iPads to supplement gigs with fewer players.

Aug 10, 2021 12:51 AM in response to bailier

What do you mean the feature does work as expected? It does NOT, and a higher level tech on the phone, the "genius" at my Apple Store, and his manager, had no clue as to how to fix it. The tech person at Apple tried reinstalling the OS, but it kept stopping, saying something was corrupted, this on both my iMac & Macbook Pro, yet neither he, the genius, nor the store manager had any solution for it. Nor, did they even try or suggest how I can fix that when I'm playing a track, and hit the Pause button, half the time nothing happens!! So I have to touch it multiple times, before it finally stops.. None of this is acceptable, as that is the primary reason I bought it, and it doesn't work properly, and no one seems capable of fixing it, or even has any idea of what I could do, beyond using my 10 year old Macbook Pro, or my 20 year old pair of iPods, which work fine, even with their "outdated" technology and OS!


Is there any reason why I shouldn't ask for a refund or replacement? It's currently a thousand-dollar paperweight...

Aug 1, 2021 10:43 AM in response to Saxman

We're happy to keep looking into this with you, Saxman. One of the questions we asked previously was regarding any audio enhancement apps you may have installed on your iPad. It's very possible that one of those apps is affecting the volume and clarity of the music, so we suggest temporarily removing those to test this behavior.


Also, do you play your songs through Apple Music, or another music service like Spotify, Pandora or something else? Sometimes, those services offer a volume normalization feature which could be contributing to this behavior.


Please let us know what you find after looking into our responses. We'll be here to help. Have a good one.

Aug 3, 2021 7:46 AM in response to bailier

I simply transferred my music library from my computer's "Music" app, to the iPad. It's the same songs I have on my iPods, When I play them using my iPod, there's some variation in the sound levels, but not the kind of radical variations I get from running them off my iPad. And if SoundCheck works as it should, why when I first searched this site, and the web about the issue, I saw many others complaining about it not working? It seems obvious to me, that if others are also finding it not working (and suggesting using 3rd party apps, or other workarounds, like re-setting levels on their 1,000s of songs manually) that perhaps there is an issue with this feature.

As for where they came from, pretty much everywhere, CDs, downloads, etc.

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SoundCheck is not working on my iPad Pro!

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