Hi I recently saw a charge for subscription I didn’t get. Can I get my money back for that? I called my bank and they said apple would disable my Apple ID account. Why?

Hello,

The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382 If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ https://support.apple.com/HT210618

Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).

If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> https://support.apple.com/HT204084

If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing

If Apple sees this as a valid charge and you tell your bank not to pay the amount, Apple may disable your account until the issue is resolved properly through their channels. As you can see from the above list, there are many ways for this to be a valid charge that you do not understand. You need to first try to resolve it with Apple until you claim card fraud with your bank.

I CONTINUE to get charged on my debit card & my subscription was cancelled 2 YEARS AGO….. I OFTEN have to call in just to keep on receiving refunds back because SOMEONE is NOT doing they’re job & canceling the subscription out for good….. PLEASE REFUND ME MY MONEY YET AGAIN’ EXCEPT THIS TIME NOT JUST FOR THE $2.99 or 4.99 or 10.99 charges but now you’ve charged my account $42.39 now you have made it soo every time there’s a non permit to charge our accounts in order to get a refund ‘ we can’t call in anymore’ everything has to be done by ( Online ) Support 😳😳 Why? now it takes forever to reach someone & get back in touch with us customers & sometimes you don’t do that The Refund needs to come from Apple.Com

[Edited by Moderator]

Realize the people on this forum aren't Apple employees, we are users just like you who cannot do anything with your accounts (you wouldn't want us to be able to, would you?)

Subscription cancellation is self-service. The links I posted tell you how to check and also how to ask for refunds.