iPhone 11 Pro - Zoom on camera doesn't work correct

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Level 1

9 points

iPhone 11 Pro - Zoom on camera doesn't work correct

Hi!

I have a strange situation with my IPhone 11 Pro. When I’m trying to take photos with the zoom-function it doesn’t work as it should.

For example:

If I open the camera app and choose “Picture” then I have zoom “x2”-zoom and I can only change the zoom to “x1” and then the zoom it’s stuck here. If I change to portrait-mode I can only choose zoom “x2”. In Panoram-mode I can choose “x0.5” “x1” but not “x2”.

Ive tried to restart my iPhone, install the new update 14.7. But nothing works, I still have the same issue as above.

Hope someone can help me before I need to visit MacStore.

Best regards

iPhone 11 Pro, iOS 14

Posted on Jul 20, 2021 9:00 AM

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Answer 1

Top-ranking reply

jcasapple

Community Specialist

Jul 21, 2021 8:47 AM in response to Paddeplask

Hi Paddelplask,

Welcome to Apple Support Communities! We'd love to help and point you in the best direction to have your cameras working without issue.

To start, please be sure to remove any protective accessories from your device. On rare occasion, some external accessories may interfere with the sensitive components of your cameras if they have any metallic or magnetic parts.

If the issue persists, you'll want to reach out to Apple Support directly at that point to investigate further. Reach out via the following link to determine your preferred contact method:

Get Support

Have a great day!

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Answer 2

Paddeplask Author

Level 1

9 points

Jul 21, 2021 9:49 AM in response to jcasapple

Thanks @jcasapple for the help! 🙏

The solution unfortunately was to hand it in the cellphone to an Apple Store so they can have a look and fix the issue.

Best regards

Patrik

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iPhone 11 Pro - Zoom on camera doesn't work correct

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