SIM Failure on iPhone 11

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Level 1

4 points

SIM Failure on iPhone 11

My iPhone 11 is not reading the ATT SIM Card. ATT replaced the SIM Card and still doesn't read. My iOS is latest. Not sure what can be done to address this issue. Please advice.

iPhone 11, 14

Posted on Jul 20, 2021 4:39 PM

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Answer 1

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LD150

Level 10

91,211 points

Jul 21, 2021 12:27 AM in response to BDK101

Can ATT provide you with an eSIM to load in?

It may be a hardware issue and you may need apples help

https://getsupport.apple.com/ and/or https://www.apple.com/retail/geniusbar/

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Answer 2

BDK101 Author

Level 1

4 points

Jul 21, 2021 9:44 AM in response to BDK101

ATT tried to activate eSIM, but it requires that the SIM be active in the phone for them to activate the eSIM. That is what they told me, so I am not sure if there is a bypass to activate eSIM without having the actual SIM in the phone in an active state.

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Answer 3

LD150

Level 10

91,211 points

Jul 21, 2021 10:17 AM in response to BDK101

I am no expert but they seem not to know what they are doing

https://support.apple.com/en-gb/HT209044#setup

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SIM Failure on iPhone 11

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