You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

[BUG] Apple Music: playing a lossless track doesn't update the play count or last played metadata

When I play a lossless track it doesn't update the last played metadata for the track. The play count also isn't updated.


This is happening in Apple Music 1.1.5.74 (Mac)


This is easily reproduced:

  1. enable lossless audio in settings
  2. add a lossless track to your library e.g. https://music.apple.com/gb/album/same-mistake-barn-live-session-2011/1528212279?i=1528212425
  3. play the song until the end
  4. check the last played date

Posted on Jul 21, 2021 8:02 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2021 9:11 AM

Hello JK,


Your and abb1960's data points confirm that the problem can occur even when playing thru local speakers. In fact looking at the big thread about missing play counts over Airplay, some posters also mention seeing it with the local speakers too:

https://discussions.apple.com/thread/252821700


I don't know what Apple might be doing on the issue. However, you may want to contact Apple Support:

Get Support


10 replies
Question marked as Top-ranking reply

Jul 22, 2021 9:11 AM in response to jk_25

Hello JK,


Your and abb1960's data points confirm that the problem can occur even when playing thru local speakers. In fact looking at the big thread about missing play counts over Airplay, some posters also mention seeing it with the local speakers too:

https://discussions.apple.com/thread/252821700


I don't know what Apple might be doing on the issue. However, you may want to contact Apple Support:

Get Support


Jul 22, 2021 6:58 AM in response to ed2345

Hi Ed,


Yep, I've disconnected the DAC and switched to the Macbook's internal speakers and restarted so I can confirm that it doesn't have anything to do with having a separate output device. This issue happens on every lossless track I've tried.


It'll be great if someone else can try out the reproduction steps to confirm that it's not just my machine

[BUG] Apple Music: playing a lossless track doesn't update the play count or last played metadata

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.