'Unable to activate Face ID on this iPhone' after 14.7 upgrade on iPhone X

Question

'Unable to activate Face ID on this iPhone' after 14.7 upgrade on iPhone X

Once my iPhone X restarted after the iOS 14.7 update, I was prompted with the message 'Unable to activate Face ID on this iPhone'.

Following https://support.apple.com/en-us/HT208114, I've restarted, hard-restarted, reset Face ID. When trying to 'Set Up Face ID' in settings on the iPhone, it says 'Face ID Is Not Available - Try setting up Face ID later'

Before the 14.7 update Face ID was working perfectly.

Next troubleshooting steps?

iPhone X

Posted on Jul 21, 2021 8:58 AM

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Answer 1

Top-ranking reply

Sdriftmyer

Level 1

14 points

Sep 21, 2021 1:51 PM in response to vidya120

First, you can search for anything by using the search bar on the top of the settings menu. If you don’t see it, scroll down and it will pop up.

secondly, i do not see Reset Face ID anywhere. My Face ID worked and suddenly stopped. I repeatedly attempt to activate it and it says Face ID is currently unavailable on this phone. What’s going on?

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Answer 2

Jul 21, 2021 9:00 AM in response to Matthew Russo

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID& Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again. If you can't enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.

If Face ID isn't working on your iPhone or iPad Pro - Apple ...

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