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A problem was detected with the TrueDepth Camera.

A problem was detected with the TrueDepth Camera. Face ID has been disabled

iPhone 11, iOS 14

Posted on Jul 21, 2021 4:21 PM

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Question marked as Best reply

Posted on Jul 22, 2021 12:19 AM

Check out the article If an alert says Face ID has been disabled on your iPhone or iPad Pro.


Update to 14.7 if you have not already done so.

(Learn what to do If your iPhone, iPad or iPod touch won’t update here. )

If you did update successfully and are still seeing the same message, you will need to contact Apple Support or take your device in the nearest service location.

3 replies
Question marked as Best reply

Jul 22, 2021 12:19 AM in response to ndmoore207

Check out the article If an alert says Face ID has been disabled on your iPhone or iPad Pro.


Update to 14.7 if you have not already done so.

(Learn what to do If your iPhone, iPad or iPod touch won’t update here. )

If you did update successfully and are still seeing the same message, you will need to contact Apple Support or take your device in the nearest service location.

A problem was detected with the TrueDepth Camera.

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