You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch ID will not work

How do I get Touch ID yo work? I follow the instructions...


MacBook Air 13″, macOS 11.4

Posted on Jul 21, 2021 6:18 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2021 8:52 PM

tomsp7 wrote:

M1 (sorry to be slow; will not be able to see your response for 12 hours or more, but will appreciate it when I have the time!)



Shut down, close the lid 30 secs+ , reboot as normal and test.

If no resolve SafeBoot https://support.apple.com/en-us/HT201262



No more details.. no further insight:


Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



Learn how to get your Mac fixed and how much it will cost.   https://support.apple.com/mac/repair/service


 Get your Mac ready for service - Apple Support   https://support.apple.com/en-us/HT209095

3 replies
Question marked as Top-ranking reply

Jul 21, 2021 8:52 PM in response to tomsp7

tomsp7 wrote:

M1 (sorry to be slow; will not be able to see your response for 12 hours or more, but will appreciate it when I have the time!)



Shut down, close the lid 30 secs+ , reboot as normal and test.

If no resolve SafeBoot https://support.apple.com/en-us/HT201262



No more details.. no further insight:


Call Customer Support  (800) MYAPPLE (800–692–7753)


or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



Learn how to get your Mac fixed and how much it will cost.   https://support.apple.com/mac/repair/service


 Get your Mac ready for service - Apple Support   https://support.apple.com/en-us/HT209095

Touch ID will not work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.