You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch ID setup

Unable to complete Touch ID setup please go back and try again

iPhone 6s Plus, iOS 15

Posted on Dec 29, 2022 5:57 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2022 12:34 AM

Make sure that you have the latest version of iOS or iPadOS. Make sure that your fingers and the Touch ID sensor are clean and dry. For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris. Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring.


If Touch ID isn't working on your iPhone or iPad - Apple Support


2 replies
Question marked as Top-ranking reply

Dec 30, 2022 12:34 AM in response to m26_

Make sure that you have the latest version of iOS or iPadOS. Make sure that your fingers and the Touch ID sensor are clean and dry. For the Touch ID sensor, use a clean, lint-free cloth to wipe off any dirt or debris. Your finger should cover the Touch ID sensor completely, touching the surrounding metal ring.


If Touch ID isn't working on your iPhone or iPad - Apple Support


Touch ID setup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.