Microphone problem

Hello ZAINABBASI,

Welcome to Apple Support Communities. We have help for if your iPhone microphone isn't working properly. First, we'd recommend ruling out if the issue is specific to that third-party app or your iPhone. Check for any updates under Settings > General > Software Update. Then check for app-specific updates in the App Store.

If you test in another app like the Voice Memos app or Camera app (recording a video), does your microphone work?

Follow additional steps for help in this article:

If the microphones on your iPhone aren't working

Best regards.

Thank you for that additional screenshot, ZAINABBASI. It appears the speaker icon is greyed out when you are on a call. Did you also check for any updates under Settings > General > Software Update?

Also, if you test in another app like the Voice Memos app or Camera app (recording a video), does your microphone work?

It's important to walk through these steps to help rule out what might be causing the issue.

We look forward to your response.

Take care.