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Can’t download/update apps

my phone won’t let me download apps or update them


iPhone 12, iOS 14

Posted on Jul 22, 2021 5:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2021 7:12 AM

Is it turned on?


Unfortunately you have provided insufficient information for us to propose a specific solution. Describing what happens when you try, and the exact wording of any error messages, would greatly aid us in helping you. In the meantime review these documents if you think they apply:


Click on this link "If you can’t download or update apps on your iPhone or iPad " --> https://support.apple.com/HT207165

If the first 5 don't help, use the 6th.


Considerations:

Do you have the same problem when using a different Wi-Fi network?

Does restarting your device make any change?

Can you download apps normally on another device?


If a feature on your device is not working, it may have been disabled. See how to 'Use Screen Time on an iPhone, iPad, or iPod touch' by clicking here --> https://support.apple.com/HT208982 Go to: Content & Privacy Restrictions > iTunes & App Store Purchases


If instead you see a message that says "Your account has been disabled in the App Store and iTunes" click on this --> https://support.apple.com/HT208856


Resolve issues between iTunes and third-party security software - https://support.apple.com/HT201413 - You can’t connect to iTunes Store to buy or download content.


If you see 'app needs to be updated' after updating to iOS 14.5, click here --> https://support.apple.com/HT212310


Have you entered a payment method? This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


Apple Recommended article by ASC contributor Urquhart1244 --> https://discussions.apple.com/thread/8434425 with various suggestions about network, payment and log-in issues.


"If you can't connect to the App Store, iTunes Store, or Apple Books" click here --> https://support.apple.com/HT201400

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."

1 reply
Question marked as Top-ranking reply

Jul 22, 2021 7:12 AM in response to Logan_vroon

Is it turned on?


Unfortunately you have provided insufficient information for us to propose a specific solution. Describing what happens when you try, and the exact wording of any error messages, would greatly aid us in helping you. In the meantime review these documents if you think they apply:


Click on this link "If you can’t download or update apps on your iPhone or iPad " --> https://support.apple.com/HT207165

If the first 5 don't help, use the 6th.


Considerations:

Do you have the same problem when using a different Wi-Fi network?

Does restarting your device make any change?

Can you download apps normally on another device?


If a feature on your device is not working, it may have been disabled. See how to 'Use Screen Time on an iPhone, iPad, or iPod touch' by clicking here --> https://support.apple.com/HT208982 Go to: Content & Privacy Restrictions > iTunes & App Store Purchases


If instead you see a message that says "Your account has been disabled in the App Store and iTunes" click on this --> https://support.apple.com/HT208856


Resolve issues between iTunes and third-party security software - https://support.apple.com/HT201413 - You can’t connect to iTunes Store to buy or download content.


If you see 'app needs to be updated' after updating to iOS 14.5, click here --> https://support.apple.com/HT212310


Have you entered a payment method? This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266


Apple Recommended article by ASC contributor Urquhart1244 --> https://discussions.apple.com/thread/8434425 with various suggestions about network, payment and log-in issues.


"If you can't connect to the App Store, iTunes Store, or Apple Books" click here --> https://support.apple.com/HT201400

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."

Can’t download/update apps

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