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Why is my touchpad not working

I’m trying to use the laptop and all of a sudden the touchpad isn’t working.

MacBook Pro 13″, macOS 11.5

Posted on Jul 22, 2021 10:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2021 10:24 AM

Hello, Charlotte2302.


If rebooting your Mac doesn’t fix the problem, see if the problem still happens in Safe mode. It takes longer to safe boot so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do.  Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's normal.


Does the problem persist while in Safe mode? 

Exit safe mode by restarting your Mac normally and re-evaluate the issue again after a normal reboot.


Also, try resetting the NVRAM. The NVRAM is a special memory section on your Mac that stores data that persists even when the Mac is shut off, such as volume settings and screen resolution - it's the information the computer uses to maintain settings after a reboot. You may have to do each of these several time because sometimes that's what it takes to stick.


Reset the NVRAM

How to Reset NVRAM / PRAM on your Mac - Apple Support


Reset the SMC

How to Reset the SMC of your Mac - Apple Support

1 reply
Question marked as Top-ranking reply

Jul 22, 2021 10:24 AM in response to Charlotte2302

Hello, Charlotte2302.


If rebooting your Mac doesn’t fix the problem, see if the problem still happens in Safe mode. It takes longer to safe boot so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do.  Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's normal.


Does the problem persist while in Safe mode? 

Exit safe mode by restarting your Mac normally and re-evaluate the issue again after a normal reboot.


Also, try resetting the NVRAM. The NVRAM is a special memory section on your Mac that stores data that persists even when the Mac is shut off, such as volume settings and screen resolution - it's the information the computer uses to maintain settings after a reboot. You may have to do each of these several time because sometimes that's what it takes to stick.


Reset the NVRAM

How to Reset NVRAM / PRAM on your Mac - Apple Support


Reset the SMC

How to Reset the SMC of your Mac - Apple Support

Why is my touchpad not working

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