Microphone frequently cuts off when the case is on

I have the brand new iPad Pro 2021 12 inch and whenever I’m with my friends on discord the mic sometimes cuts off. When it happens, the little orange dot that signifies that the mic is being used disappears, I can’t hear them and they can’t hear me. This problem makes calls undoable and it really bothers me.


Recently, I figured out that the problem doesn’t occur when the Ipad case is off so I did a little research and came across a feature that only happens in the new iPad which disables microphones when the iPad case gets closed. This just might be it, maybe that new system is just horrible, doesn’t function correctly, and I need to turn it off? Could be, but I really hope I knew how to turn it off.


Anyhow, I don’t know how to solve this error that prevents me from making normal calls on my iPad. I don’t want to be forced to take off the case every time I need to be in a call so I would really appreciate some help.


Posted on Jul 22, 2021 2:38 PM

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Jul 23, 2021 3:11 PM in response to illieart

Howdy illieart,


It’s great to have you in the Apple Support Community! We gather that the microphone of your iPad is disconnecting when using certain apps. We're happy to provide some assistance.


Based on your description of the issue, the steps here are going to be a great place to start: If the microphones on your iPad aren't working


This explains why that happens: Hardware microphone disconnect


We hope you have a great rest of your day!

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Microphone frequently cuts off when the case is on

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