Stuck in iCloud…setting up

My MacBook Air is stuck. The cloud is on the screen and it is saying ..Setting Up Account. What should I do? It’s been 45 minutes

MacBook Air (2020 or later)

Posted on Jul 22, 2021 6:31 PM

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Posted on Jul 23, 2021 4:26 PM

Hello Cynvilo and welcome to Apple Support Communities. It appears you are having some difficulty setting up a new Mac.


When something like this gets stuck during setup it's most often what referred to as a cosmetic issue. The process should not take more than a few minutes. Try forcing the Mac to shut down by pressing and holding the Power button/key and once the Mac has shut down, wait 10 seconds and then restart normally.


Cheers.

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Question marked as Top-ranking reply

Jul 23, 2021 4:26 PM in response to Cynvilo

Hello Cynvilo and welcome to Apple Support Communities. It appears you are having some difficulty setting up a new Mac.


When something like this gets stuck during setup it's most often what referred to as a cosmetic issue. The process should not take more than a few minutes. Try forcing the Mac to shut down by pressing and holding the Power button/key and once the Mac has shut down, wait 10 seconds and then restart normally.


Cheers.

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Stuck in iCloud…setting up

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