When I try to make a call on Facetime on my Macbook pro, I get the error "your iphone must use the same icloud and facetime account." I do not have an iphone. I have never had an iphone. I have tried signing in and out of Facetime and Messages on my Mac. I only have one iCloud account so they are definitely signed into the same one. I have signed into iCloud and checked my settings. What is going on?
MacBook Pro 15″, macOS 10.15
Hello orange_banana_apple,
We would like to see how we can help you with FaceTime. Did you add a non-Apple number to FaceTime? Check out the steps in this link and get back to us with your results: Add or remove your phone number in Messages or FaceTime
Cheers!
Thanks for your help. I spoke to Apple customer support. They explained since I do not have an Apple phone number, I can only make Facetime calls on my computer to other numbers that have a connected iCloud account.
Hello orange_banana_apple,
Thank you for that information. The best thing to do at this point is get in touch with Apple directly at: Get Support
Cheers!
Thanks for your response. Facetime does not have my phone number connected, only e-mail.
Can't place a call on Facetime
