I seem to be having issues with my ipad pro 12.9 3rd generation. When I press the power button and up volume key, to switch it off, it will turn off and come back on again. Also when I try and power it on, when it's eventually off, sometimes it turns on and on other occasions, it gets stuck on the Apple logo and I have to press volume up and down and power button to switch it back on. Any idea what could be the issue please?
iPad Pro, iPadOS 14
Hello tsobo,
Thanks for using the Apple Support Communities. We understand that you're running into an issue powering off your iPad. To clarify, when you're attempting the power cycle, do you see the "Slide to power off" appear on your screen as described in article, Restart iPad?
For those instances when your iPad doesn't complete startup and is stuck on the Apple Logo, have you used the troubleshooting recommendations provided in, If your iPhone, iPad, or iPod touch won't turn on or is frozen?
Once we have more details, we'll be better positioned to help determine your next steps and provide suggestions.
Best regards.
Is my ipad pro 12.9 3rd generation faulty?
