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My files app is frozen, have tried turning off iPad, and closing file and application to no success.

Please help, I cannot unfreeze my iPad’s files app which froze when trying to open a downloaded PDF file.

iPad, iPadOS 14

Posted on Jul 24, 2021 8:45 PM

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Question marked as Best reply

Posted on Jul 24, 2021 9:57 PM

Try and Force ReStart your 2018 iPad as follows:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the Power button until a restart is initiated.


Axel F.

1 reply

My files app is frozen, have tried turning off iPad, and closing file and application to no success.

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