My daughters apple icloud account was hacked and apple won’t shut it down. How can we get apple to shut it down or lock it?
Doesn’t work as the hacker changed the verification information. and apparently has recently changed password to her email and also changed the phone number to which verification goes to. So when we try to change it, there is no way to get it to work. Again, Apple isn’t helpful at all to stop hacker’s access to information in icloud.
Hacked how? What is (or is not) happening?
What did Apple already tell you about this case?
Was two-factor authentication enabled?
If you think your Apple ID has been compromised - Apple Support
If you forgot your Apple ID password - Apple Support
How to use account recovery when you can’t reset your Apple ID password - Apple Support
Contact Apple for help with Apple ID account security - Apple Support
review the steps at https://support.apple.com/en-us/HT204145, specifically the gain control of your Apple ID.
Then be sure to enable two-factor authentication.
JohnEMIII wrote:
Yes, two facto was enabled. They changed the phone number associated with her apple id and the password. so essentially they have the only acccess and none of the support Q&A work.
Based on what is posted here… If the carrier involved won’t assist with recovering that access, and as Apple has already been contacted about this and your effort has not gotten past the Apple account recovery checklist with no trusted contact numbers left and such, then there’s little or nothing left to help with here.
Effectively, you’re the hacker, now. Or indistinguishable from a hacker.
Get a new Apple ID, and collect the purchase receipts for existing equipment to (try to) recover access to that.
Yes, two facto was enabled. They changed the phone number associated with her apple id and the password. so essentially they have the only acccess and none of the support Q&A work.
Thanks.
apple icloud account was hacked
