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User profile for user: Nicola_vincent
Nicola_vincent Author
User level: Level 1
4 points

Touchpad issue

When I turn my MacBook Air on I am able to move the mouse around on the touchpad and enter my password with no issues, it is once I am logged into my account where the touchpad becomes unresponsive. The previously opened tabs and programmes will open again but I can’t move the mouse around or click on anything.

I would appreciate any suggestions

Posted on Jul 25, 2021 12:15 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Posted on Jul 25, 2021 2:15 PM

Since you did not mention, I will assume that it is an Intel based MacBook Air and below are my recommendations-


You may want to try some basic troubleshooting techniques and see whether that resolves things.


  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,592 points

Jul 25, 2021 2:15 PM in response to Nicola_vincent

Since you did not mention, I will assume that it is an Intel based MacBook Air and below are my recommendations-


You may want to try some basic troubleshooting techniques and see whether that resolves things.


  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Axel F.

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Touchpad issue

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