iMessages and FaceTime greyed out

iMessages and FaceTime are greyed out on my son's iPhone 4. Wifi is connected. Have tried turning phone off and on again. How can I get iMessages working or is the phone too old somehow?

Posted on Jul 25, 2021 8:46 PM

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5 replies

Jul 25, 2021 9:01 PM in response to Kammilla

Kammilla Said:

"iMessages and FaceTime greyed out: iMessages and FaceTime are greyed out on my son's iPhone 4. Wifi is connected. Have tried turning phone off and on again. How can I get iMessages working or is the phone too old somehow?"

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Can you Text on the iPhone?:

The phone needs to have SMS services for both to work. If you carrier does not provide you with SMS services, then it will not work. So, contact your carrier, asking them about setting up SMS messaging services.


As for having an iPhone 4:

Consider upgrading to a more-recent iPhone model, as his iPhone is incompatible with many of today's devices and services. It cannot be upgraded to the latest iOS(iOS14), and it does not get any more security updates. Thus, it is more prone to failure.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMessages and FaceTime greyed out

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