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Broken pixel

I’ve got a broken pixel on my new iphone 12( I’ve bought it 25,06,2021)

iPhone 12

Posted on Jul 26, 2021 6:49 AM

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Question marked as Apple recommended

You had 14 days from the date of purchase to return this iPhone for either a replacement or full refund. After that, the Apple Hardware Warranty is the valid instrument. That warranty basically covers manufacturing defects. The following is an except from the warranty document:


Apple Inc. of One Apple Park Way, Cupertino, California 95014, U.S.A. (“Apple”) warrants the Apple-branded hardware product and Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period").


Ref: Apple One (1) Year Limited Warranty - Apple


Again, if an Apple technician confirms that it is a manufacturing defect, you may be offered a replacement phone. Every Apple-product purchaser is under the same warranty. However, some countries may offer additional protections that you may want to investigate further.

Posted on Jul 26, 2021 11:19 AM

4 replies
Question marked as Apple recommended

Jul 26, 2021 11:19 AM in response to KseniaMeshkoff

You had 14 days from the date of purchase to return this iPhone for either a replacement or full refund. After that, the Apple Hardware Warranty is the valid instrument. That warranty basically covers manufacturing defects. The following is an except from the warranty document:


Apple Inc. of One Apple Park Way, Cupertino, California 95014, U.S.A. (“Apple”) warrants the Apple-branded hardware product and Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period").


Ref: Apple One (1) Year Limited Warranty - Apple


Again, if an Apple technician confirms that it is a manufacturing defect, you may be offered a replacement phone. Every Apple-product purchaser is under the same warranty. However, some countries may offer additional protections that you may want to investigate further.

Broken pixel

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