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What’s the best way to determine if my iPhone X has a problem with the TrueDepth Camera. I am an able to activate face ID in suspect this is the problem. I’ve updated the software.

What is the best way to determine if my TrueDepth Camera is non-functional. I am unable to activate Face ID

iPhone X, iOS 14

Posted on Jul 26, 2021 10:53 AM

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Question marked as Apple recommended

What is the error you see on the screen? Does it just say try later, or does it indicate a problem with the camera. You may also see an error that it is disabled. If that is the case, then you would need to have the device examined by Apple. Use the Get Support link at the top of the page here to contact Apple Support and start a service request.

Posted on Jul 26, 2021 10:57 AM

3 replies
Question marked as Apple recommended

Jul 26, 2021 10:57 AM in response to goofygoober25

What is the error you see on the screen? Does it just say try later, or does it indicate a problem with the camera. You may also see an error that it is disabled. If that is the case, then you would need to have the device examined by Apple. Use the Get Support link at the top of the page here to contact Apple Support and start a service request.

What’s the best way to determine if my iPhone X has a problem with the TrueDepth Camera. I am an able to activate face ID in suspect this is the problem. I’ve updated the software.

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