CarPlay microphone not working - After HEY SIRI

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Level 1

28 points

CarPlay microphone not working - After HEY SIRI

Very odd - Got a new CARPLAY head unit (BOSS AUDIO) in my car and this is my first time using CarPlay - pretty cool system. Except the microphone stops working after a HEY SIRI command and on calls. Nobody can hear me. We have tested with an APPLE USB/LIGHTNING cable and 4 different phones.

It is picking up the HEY SIRI so the microphone appears to be functional. Also - connections through BLUETOOTH (no carplay) works just fine.

I have found on the 4 phones - 1 does work while the other 3 don't.

Not working:

iOS 14.6 and 14.7 and 14.7.1

Working:

iOS 14.2.1

Since the head unit is hearing stuff from the microphone, I can only assume it is a bug in iOS causing the problem. I was hoping today's 14.7.1 would correct the problem.

Anyone else experiencing these issues?

I have tried all the other 'reset' techniques (reset the head unit to factor, reset the settings on my iPhone, etc. etc. ) - no fix.

Posted on Jul 26, 2021 12:55 PM

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Answer 1

Top-ranking reply

disappointedagain12

Level 1

4 points

Sep 2, 2021 4:42 PM in response to i_rina

iOS 14.7.1 IPhone XS

having the same issue.

have done all the steps.

Changed cables, different phones, soft reset and hard reset, Bluetooth only to wired CarPlay.

Ever since IOS update the external mic has being redundant, echo heard by other end.

If this is not another Apple introduced problem I don’t know what is.

All forums lead to a problem with Apple update and making a compatibility issue with CarPlay devices.

There has got to be a real solution besides buy a new car or unit.

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Answer 2

Brian_P7

Community Specialist

Jul 27, 2021 10:15 AM in response to Mac-Hero

Hi Mac-Hero,

Thank you for participating in the Apple Support Communities. If you need help with CarPlay, check out the steps in this link. Be sure to confirm that the model you are using is compatible and the country or region that you are in supports this.

Have a great day.

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Answer 3

Mac-Hero Author

Level 1

28 points

Jul 27, 2021 10:49 AM in response to Brian_P7

Thanks - I have already seen that and tried all those items - that is not the issue.

Definitely something with the latest iOS updates. odd I can get a 14.2.1 iOS device to function, but 4 iOS 14.6/14.7/14.7.1 systems won't respond...

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Answer 4

Sep 15, 2021 11:13 AM in response to Mac-Hero

I am having the same issue. I can't control the audio or skip using the steering wheel controls and when I turn the volume up using the dial it says "Voice Audio". It's something with using the microphone I think but I can't get the settings right. So frustrating.

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Answer 5

Sep 29, 2021 4:44 AM in response to Mac-Hero

I had a similar problem with my navigation system. The manual says carplay uses the microphone on the iPhone but apparently the mic on the iPhone is only good for detecting "Hey Siri" when using Carplay. After Siri is started you have to use the mic on the navigation system. I bought an optional mic for my navigation and Siri is now finally working.

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Answer 6

Oct 9, 2021 5:14 PM in response to Mac-Hero

Did you find a resolution? I have the same issue. Kenwood DDX 9904S. Was working perfectly for 2 years, then all of the suddens stops via Car Play (hard wired). It DOES work via Bluetooth. When I say "Hey Siri" it beeps and then you can tell it doesn't "hear me". I unplug it and do it with the iphone alone or with the iphone via Bluetooth and it works perfectly.

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Answer 7

Oct 9, 2021 9:02 PM in response to oktibbeha

I suggest you get a mic option connected to your Kenwood DDX 9904S. I had the same problem and solved it that way. It seems with recent iOS updates, the mic on the iPhone is only good for recognizing "Hey Siri". After that, CarPlay only can hear Siri commands through the microphone on the car navigation.

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Answer 8

i_rina

Community Specialist

Aug 1, 2021 11:51 AM in response to Mac-Hero

Hi Mac-Hero,

Thank you for participating in the Apple Support Communities. If everything is compatible and the issue persists, Contact - Official Apple Support.

Have a great day.

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CarPlay microphone not working - After HEY SIRI

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