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AppleTV: video won't load.

Error message this morning -- there was a problem loading the video, check internet connection. Internet connection Excellen, speed Good. All other streaming services are working fine.


I don't have an AppleTV, just subscribe to the streaming service through a Roku device. Subscription is paid up to date; it was working the last time I tried it, several days ago. Ideas?

4620RW,

Posted on Jul 26, 2021 1:36 PM

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Question marked as Top-ranking reply

Posted on Jul 27, 2021 4:03 PM

Thanks for your reponse! Unfortunately, none of the possibilities on that list solved the problem. I'm unable to contact support online because a serial number is required, and I'm not reporting a problem with equipment, so don't have a serial number. I didn't submit a trouble report.


Thanks again.

3 replies
Question marked as Top-ranking reply

Jul 27, 2021 4:03 PM in response to Lissy_12

Thanks for your reponse! Unfortunately, none of the possibilities on that list solved the problem. I'm unable to contact support online because a serial number is required, and I'm not reporting a problem with equipment, so don't have a serial number. I didn't submit a trouble report.


Thanks again.

AppleTV: video won't load.

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