How to restore an iPhone when touchscreen doesn't work and can't unlock the home screen?

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Level 1

4 points

iPhone XS Max, iOS 14

Posted on Jul 26, 2021 4:07 PM

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Answer 1

You cannot restore a non-functioning phone. You schedule an appointment at your Apple Store Genius Bar and have your phone repaired.

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Answer 2

Level 10

236,297 points

If the touchscreen does not work you will need to get that fixed before you can do anything else.

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