iPad Activation Lock
I can't unlock my iPad2 Activation Lock. It was set up long ago with an xxxxx@hotmail.com ID that's no longer in use and I've forgotten the password.
iPad 2, 9
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I can't unlock my iPad2 Activation Lock. It was set up long ago with an xxxxx@hotmail.com ID that's no longer in use and I've forgotten the password.
iPad 2, 9
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
However, recovery of the AppleID credentials should be possible…
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to any one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Follow the instructions at https://support.apple.com/en-us/HT201441
Thank you for your help.
It is strange that despite my iPad not being linked to my Apple ID, the error message says " This iPad is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPad. a•••••••@hotmail.com"
The said a•••••••@hotmail.com is my obsolete email address, that I no longer remember the password.
My Apple ID is c••••••@gmail.com and I am able to sign into.
It does not solve my problem. My iPad is not on my Apple ID.
The support document provides information for starting a support request. You'll need your proof of purchase documentation. Otherwise, there will be no way to remove activation lock.
iPad Activation Lock