Apple Event: May 7th at 7 am PT
I have seen a ton of people having this issue recently after updating IOS 14. I took my phone too apple because it is the a1660 model and they refused to fix it for free since I purchased it in December of 2016.
My phone is in perfect condition but now I can't use it to make phone calls through no fault of my own so why won't apple, literally a trillion dollar company fix a known hardware defect regardless of when the phone was purchased?
iPhone 7
With an iPhone 7 look at this document:
iPhone 7 Repair Program for "No Service" Issues - Certain US and Asian models
https://www.apple.com/support/iphone-7-no-service/
BUT:
"The program covers affected iPhone 7 devices for 4 years after the first retail sale of the unit." iPhone 7 sold September, 2016 - September 2019 so coverage will depend upon when exactly you bought your iPhone 7.
With an iPhone 7 look at this document:
iPhone 7 Repair Program for "No Service" Issues - Certain US and Asian models
https://www.apple.com/support/iphone-7-no-service/
BUT:
"The program covers affected iPhone 7 devices for 4 years after the first retail sale of the unit." iPhone 7 sold September, 2016 - September 2019 so coverage will depend upon when exactly you bought your iPhone 7.
I understand that. My point is to bring attention to a well known issue and bad corporate policy so I hope other people in the same situation as me will comment so maybe Apple will revise the guidelines which they have already done once before so people like myself and many others who weren't affected by the defect until recently when updating IOS 14.
I know, that is why I mentioned they would not fix my phone because it was purchased December of 2016 but why should there be a 4 year limit on a known hardware defect, especially when the issue didn't occur for many people until the latest IOS update?
That would be an Apple corporate decision as to what the terms and limits of any extended hardware program uses. So not a question anyone here can answer. This is a user to user tech forum, so nobody here can address any questions about “why” a particular Apple policy is the way it is.
iPhone 7 Repair Program for "No Service" Issues
