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Hello,
Please help, i don't know what is the reason whay i can't log in with mine Apple ID and Password.
It say me : The Apple ID cannot be used to unlock this iPhone.
[Edited by Moderator]
You need the Apple ID and password that was used when the phone was originally set up.
If this is a used device, the previous owner needs to log out of iCloud or go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.
Turn off Activation Lock - Apple Support.
If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
You need the Apple ID and password that was used when the phone was originally set up.
If this is a used device, the previous owner needs to log out of iCloud or go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.
Turn off Activation Lock - Apple Support.
If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
Activation Lock Apple ID cannot be used to unlock this iPhone
