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I can only open websites with wi-fi on in iPhone

Anyone else having trouble accessing internet sites? Can do it on wi-fi but not when out and about away from wi-fi.


[Re-Titled by Moderator]

Posted on Jul 27, 2021 12:39 PM

Reply
Question marked as Best reply

Posted on Jul 27, 2021 2:32 PM

Possibly you have a hardware failure, but lets try some more.

First try a forced restart

https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios

 Secondly do Settings, General, Reset, Reset network settings.


If that does not help the  next procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated. 

Then restore the backup. 

If you need to send the phone in for repair then backing up and restoring to factory would be needed anyway.

Here is a guide for those steps

Backup and restore (I recommend the computer method if you have one)

(1)How to back up your iPhone, iPad, and iPod touch – Apple Support

Remove SIM PIN if you have set one

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Set up as new from the Hello Screen without restoring backup. Test if the problem still exists

If the problem goes away in the newly set up phone then suspect settings or apps, and in particular VPNs and so-called security apps which should never go near an iphone.

If the problem remains then arrange a repair including details of these tests.

https://support.apple.com/en-gb/iphone/repair/service

(3) When your phone comes back Restore your iPhone, iPad, or iPod touch from a backup

 

11 replies
Question marked as Best reply

Jul 27, 2021 2:32 PM in response to rondux

Possibly you have a hardware failure, but lets try some more.

First try a forced restart

https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios

 Secondly do Settings, General, Reset, Reset network settings.


If that does not help the  next procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated. 

Then restore the backup. 

If you need to send the phone in for repair then backing up and restoring to factory would be needed anyway.

Here is a guide for those steps

Backup and restore (I recommend the computer method if you have one)

(1)How to back up your iPhone, iPad, and iPod touch – Apple Support

Remove SIM PIN if you have set one

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

Set up as new from the Hello Screen without restoring backup. Test if the problem still exists

If the problem goes away in the newly set up phone then suspect settings or apps, and in particular VPNs and so-called security apps which should never go near an iphone.

If the problem remains then arrange a repair including details of these tests.

https://support.apple.com/en-gb/iphone/repair/service

(3) When your phone comes back Restore your iPhone, iPad, or iPod touch from a backup

 

I can only open websites with wi-fi on in iPhone

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