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I have a complementary subscription but I cannot get Apple TV to work.

I cannot get the Apple TV to play on my screen. Don't understand why?


Posted on Jul 27, 2021 5:45 PM

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Question marked as Top-ranking reply

Posted on Jul 28, 2021 2:05 AM

What is your model Apple TV? Identify your Apple TV model - Apple Support

Apple TV+ is supported on Apple TV (3rd generation or later) with up-to-date software.

Did you redeem the offered subscription on your new qualifying device? It is not automatic. The user has to initiate/activate this.


Read here how to redeem: Apple TV+ offer - Apple

Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support

3 replies
Question marked as Top-ranking reply

Jul 28, 2021 2:05 AM in response to seiko141

What is your model Apple TV? Identify your Apple TV model - Apple Support

Apple TV+ is supported on Apple TV (3rd generation or later) with up-to-date software.

Did you redeem the offered subscription on your new qualifying device? It is not automatic. The user has to initiate/activate this.


Read here how to redeem: Apple TV+ offer - Apple

Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support

I have a complementary subscription but I cannot get Apple TV to work.

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