Swollen watch battery

Question

Level 1

10 points

Swollen watch battery

I recently became aware that my older Apple Watch face fell off due to a swollen battery. The apple genius person told me that all watches can expect to have a limited life due to swollen batteries. Apple apparently extended its warranty to fix these batteries after being sued however i was never notified. They are happy to email me when they have a new product, but do not email when there should be a recall - hoping, I expect, that the warranty period will expire. I am told i need to spend $100 on a new battery - only to have this issue occur in the future?? I am very disappointed with the terrible customer service, and product warranty. For someone who has bought 3 iPads, 1 watch, numerous phones and a MacAir, I am off the Apple wagon.

Who will remedy this problem?

Apple Watch, watchOS 4

Posted on Jul 27, 2021 7:30 PM

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Answer 1

Rudegar

Level 10

181,290 points

Jul 28, 2021 12:31 AM in response to Scams1

you can let them know using their Feedback - Apple Watch - Apple

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Answer 2

Scams1 Author

Level 1

10 points

Jul 28, 2021 7:10 AM in response to Rudegar

Thank you already done. I am assuming those go into a vortex.

When I tried to escalate beyond the senior support supervisor I was told there is nobody except online feedback - I am surprised there is no online complaint avenue.

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Answer 3

muguy

Level 10

92,018 points

Jul 28, 2021 8:48 AM in response to Scams1

Look at it this way. If the battery wasn't swollen, it would not have been replaced. If it was swollen, and the face popped off, you would take it in for repair immediately. If the repair was past the extended warranty time, the device is likely too old to do any work on.

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Answer 4

elcpu

Level 7

31,586 points

Jul 28, 2021 8:39 AM in response to Scams1

Scams1 wrote:

...Apple apparently extended its warranty to fix these batteries after being sued however i was never notified. They are happy to email me when they have a new product, but do not email when there should be a recall...

Yea, you are right. I found this old article about the swollen watch batteries:

https://9to5mac.com/2017/04/28/apple-watch-expanded-swollen-battery-repair-coverage-warranty/#:~:text=Apple%20has%20extended%20its%20service,it%20provides%20with%20the%20device.

A similar thing happened to my wife's old iPhone. An extended warranty was offered after the power button was determined to be defective and even though Apple has our address they did not notify us. The short of it is that her button failed like the others and she ended up buying a new iPhone. Apparently it is up to us to keep up with extended warranty issues. In contrast I have some electronics that have notified me when they did the same.

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Swollen watch battery

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