You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

change passcode issue

I have tried to change my screen time passcode for about a year and a half. I have apparently forgotten it, but when I go to input my Apple ID and password the screen just says OK and then goes back to the passcode screen without letting me change it

iPhone 8 Plus, iOS 14

Posted on Jul 27, 2021 8:07 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2021 8:30 PM

If using IOS 13.4 or later or Catalina 10.15.4 or later, see the Apple Support article(s) below. Link to contact Apple Support at the end of the article.


Screen Time passcode reset


If necessary,  you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


Restore to Factory setting.      



2 replies
Question marked as Top-ranking reply

Jul 27, 2021 8:30 PM in response to t—-k

If using IOS 13.4 or later or Catalina 10.15.4 or later, see the Apple Support article(s) below. Link to contact Apple Support at the end of the article.


Screen Time passcode reset


If necessary,  you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


Restore to Factory setting.      



change passcode issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.