Wired earplugs don’t work

Today I bought wired earplugs. I have an iPhone 8. When I plugged the earbuds in the sound still came from my phone and the earbuds made a zooming noise. I already have cleaned the portal so that couldn’t be the problem. Do you know something that I can do so the sounds translates to the earbuds.

Thanks in advance!

iPhone 8

Posted on Jul 28, 2021 5:06 AM

Reply
1 reply

Jul 29, 2021 7:19 AM in response to norah138

Greetings norah138, 


We understand that when using wired headphones with your iPhone the sound is still playing through your iPhone's speakers. 


Here are some steps to take - If your headphones don't work with your iPhone, iPad, or iPod touch 


Should the issue persist after working through those steps, next is to take both your iPhone and headphones for inspection with an Apple authorized service tech. You can use this link to locate what’s near you: Find Locations


Thanks.

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Wired earplugs don’t work

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