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User profile for user: Tmz016
Tmz016 Author
User level: Level 1
9 points

Can not download apps from Appstore or use Apple Pay

After my phone automatically updated to iOS 14.6 over night I can not download apps from Appstore, neither use Apple Wallet or Apple Pay.


The morning after the download my phone got stuck when trying to unlock it. I tried for hours to get into my phone without success so I restored it entirely and restored it to my latest backup.


When my phone was up and running I realized that I couldn't download any new apps - except for the ones I've previously downloaded from the Appstore.

Whenever I try to download a new app, my phone will freeze after a couple of minutes and the only way to un-freeze it is to lock the phone using the side button.


The exact same freeze-problem happens whenever I try to use Apple Wallet, which I find very strange.


I've read every guideline on here in regards to problems like this, but nothing will solve it.


EDIT; it wasn't solved updating to 14.7 either.


Please, does anyone have experiences similar to this?

Posted on Jul 28, 2021 5:39 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
411,922 points

Posted on Jul 28, 2021 6:36 AM

App Store and iTunes


If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'



Apple ID


If you can't unlock your Apple ID


If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.


If your Apple ID is locked or disabled - Apple Support



Apple Cash


If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web. If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.


If your Apple Cash account is restricted or locked - Apple ...

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2 replies
Question marked as Best reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
411,922 points

Jul 28, 2021 6:36 AM in response to Tmz016

App Store and iTunes


If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'



Apple ID


If you can't unlock your Apple ID


If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.


If your Apple ID is locked or disabled - Apple Support



Apple Cash


If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web. If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.


If your Apple Cash account is restricted or locked - Apple ...

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Can not download apps from Appstore or use Apple Pay

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