Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Deduction of money

Hello,


Amount of money are deducted from my account for purchase that I do not know who is making them, as I didn’t purchase any apps and I also deleted my credit cards from the account, but the operation are continuing…

please help me to stop that..


fatimah

iPhone 6, iOS 9

Posted on Jul 28, 2021 6:24 AM

Reply
Question marked as Best reply

Posted on Jul 28, 2021 6:25 AM

Unknown Charge?

  1. App Purchase
    1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
    2. If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
  2. Subscriptions
    1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
    2. You can also request a refund for a recent renewal of an in-app subscription purchase 


Avoid accidental purchases

  1. If it is your device then, please --> Use Guided Access with iPhone, iPad, and iPod touch - Apple ... before handing over a device to a child.
  2. If it is your child's device then in the future, enable the Ask to Buy feature --> Request and make purchases with Ask to Buy - Apple Support



It could be Phishing


1 reply
Question marked as Best reply

Jul 28, 2021 6:25 AM in response to fatimah1432

Unknown Charge?

  1. App Purchase
    1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
    2. If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
  2. Subscriptions
    1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
    2. You can also request a refund for a recent renewal of an in-app subscription purchase 


Avoid accidental purchases

  1. If it is your device then, please --> Use Guided Access with iPhone, iPad, and iPod touch - Apple ... before handing over a device to a child.
  2. If it is your child's device then in the future, enable the Ask to Buy feature --> Request and make purchases with Ask to Buy - Apple Support



It could be Phishing


Deduction of money

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.