Broken sceen

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Level 1

8 points

Broken sceen

Hello there!

I bought a brand new Apple iPhone 12 mini on 27th of May 2021. Yesterday my phone fell out of my pocket and the screen broke. The phone works perfecy fine I ran all of the diagnostics and found out that there is no problem in the hardware. However there is an annoying crack on the right of my screen that is really annoying and I would like to get it fixed. However the response of the touch works on the whole screen and it feels like there isn’t a crack at all. My phone still has one year of warranty and I would like to get it fixed at the lowest price possible.

Posted on Jul 28, 2021 7:42 AM

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Answer 1

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Limnos

Level 10

418,807 points

Jul 28, 2021 8:07 AM in response to petrovicek5

Screen damage if determined by Apple to be accidental is not covered by the regular warranty. If you have Applecare Plus you get two accidental damages/incidents for the life of the warranty at reduced cost.

Read this document about 'iPhone Repair - Screen Damage' [and links to other iPhone repair services]. Click here --> https://support.apple.com/iphone/repair/service/screen-replacement

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Answer 2

Limnos

Level 10

418,807 points

Jul 28, 2021 9:00 AM in response to petrovicek5

If the device is broken now you can't sign up for AppleCare (Apple will inspect it first), plus it may be too late to do so anyway given the date of purchase. Finally, it seems there's an issue with your payment method which is a completely different issue but doesn't really matter given what I noted earlier.

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Answer 3

petrovicek5 Author

Level 1

8 points

Jul 28, 2021 8:42 AM in response to Limnos

Hey

I tried purchasing a monthly plan but ran into a problem. I had an Itunes account but still couldn’t select the monthly plan. Adter I cancelled the subscruption I still couldn’t do it

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Broken sceen

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