Why do my Airpods sometimes cut in and out when I'm on a call? It happens randomly.

Hi FrankOrtiz,

Got it. So then we recommend reaching out to Apple Support directly at this point, as we've covered relevant troubleshooting steps together, and it sounds like this is certainly not expected behavior.

Visit the website provided to find which contact option works best for you:

Get Support

Take care!

Hi FrankOrtiz,

Welcome to Apple Support Communities. We're glad you've reached out for help with your AirPods. Let's get to the bottom of this together.

Are you experiencing any similar disconnections when using your AirPods at other times, such as when playing music? Or is it only happening in calls?

So that we're on the same page, which device are you using with your AirPods, and what's the software version installed?

Have you noticed if this issue occurs when using your AirPods in certain locations, in proximity to other devices, or when simultaneously using another device signed into your Apple ID?

Let us know if it helps to reset your AirPods and then pair them back. Here's a guide to help:

How to reset your AirPods and AirPods Pro - Apple Support

We're here for you if you've got any questions.

Have a great day!

Hi FrankOrtiz,

Thanks so much for clarifying. Do you ever experience any similar audio issues in calls when your AirPods aren't even in use? If so, this may indicate an issue with your wireless carrier, as it's only occurring in calls. In that case, let us know if the steps in this guide help:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

If the issue persists, we would recommend reaching out to your wireless carrier at that point.

However, if it's only occurring in calls while using AirPods, we'd like to point you in the right direction to investigate this more directly. In that case, you'll want to reach out to Apple Support using your preferred contact method from the following link:

Get Support

Take care.