You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Issues loading old iMessages on iPhone 12

Restored my iPhone to iOs 14.7 but my old iMessages will not load up. They get stuck on Downloading and never come up. It's been two days and it's driving me crazy. Please help!!

iPhone XS Max, iOS 13

Posted on Jul 28, 2021 6:19 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2021 8:48 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2) If the above does not work then - Open Settings ➔ Apple ID (Your Name at Top) ➔ iCloud ➔ Messages : Set this to OFF and then after a few seconds turn it back ON again.


Axel F.

1 reply
Question marked as Top-ranking reply

Jul 28, 2021 8:48 PM in response to PBreezy2

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2) If the above does not work then - Open Settings ➔ Apple ID (Your Name at Top) ➔ iCloud ➔ Messages : Set this to OFF and then after a few seconds turn it back ON again.


Axel F.

Issues loading old iMessages on iPhone 12

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.