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Account locked for security reasons

I’m trying to get into my account. Each time I get in it takes me to account locked for security reasons. It gives me a choice of getting in by an email but the email address is the account I’m trying to get into ex. Jm…….@iCloud.com

or I can answer security questions well I can only remember 2 answers and it continues to ask me every time the one question that says my answer is wrong which it’s not so I must have typed it in wrong I’ve tried a few combinations of what it could be if I typed it in wrong with no luck any suggestions how I can access it to change my questions or passwords?

iPhone 8, iOS 14

Posted on Jul 29, 2021 3:08 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2021 6:01 AM

If a message says your Apple ID is locked or disabled "for security reasons", click here and read what to do --> https://support.apple.com/HT204106 If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.


"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message "not sufficient information", read this link:

Security and your Apple ID - https://support.apple.com/HT201303

"Without proof of your identity ... and other carefully selected criteria(1), Apple Support can't help you perform any actions on your account." If you are still using security questions (see below) then you knowing your security question answers is the exclusive way, apart from potentially "other carefully selected criteria", of proving to Apple that you are the owner of that account.

(1) E.g., "In certain cases, Apple might also use your payment information to help verify your identity. You might need to verify your payment information to reset your Apple ID password" - https://support.apple.com/HT208683


It may ultimately prove very difficult to find satisfactory resolution to forgotten security questions if you get the "not sufficient information" message (e.g., https://discussions.apple.com/thread/252410816 ). For quite some time now Apple has been very strongly urging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915 "With two-factor authentication, you don't need to remember any security questions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted."


Here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage:

Post by a Community Specialist, click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

'Solution to the forgotten Apple ID security questions" --> https://discussions.apple.com/thread/252575591


Apple does have "Account Recovery when you can’t reset your Apple ID password" ( https://support.apple.com/HT204921 ) which it specifies is available for "when you don’t have enough information to reset your password." However, it also states it is "if you use two-factor authentication" which you may not be if you are still using security questions. You can investigate if this is even available to you.


With that in consideration you can try to "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232


For other support options, including those if your country does not have telephone support, click here -->: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.

(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)


1 reply
Question marked as Top-ranking reply

Jul 29, 2021 6:01 AM in response to James_P45

If a message says your Apple ID is locked or disabled "for security reasons", click here and read what to do --> https://support.apple.com/HT204106 If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.


"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message "not sufficient information", read this link:

Security and your Apple ID - https://support.apple.com/HT201303

"Without proof of your identity ... and other carefully selected criteria(1), Apple Support can't help you perform any actions on your account." If you are still using security questions (see below) then you knowing your security question answers is the exclusive way, apart from potentially "other carefully selected criteria", of proving to Apple that you are the owner of that account.

(1) E.g., "In certain cases, Apple might also use your payment information to help verify your identity. You might need to verify your payment information to reset your Apple ID password" - https://support.apple.com/HT208683


It may ultimately prove very difficult to find satisfactory resolution to forgotten security questions if you get the "not sufficient information" message (e.g., https://discussions.apple.com/thread/252410816 ). For quite some time now Apple has been very strongly urging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915 "With two-factor authentication, you don't need to remember any security questions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted."


Here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage:

Post by a Community Specialist, click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

'Solution to the forgotten Apple ID security questions" --> https://discussions.apple.com/thread/252575591


Apple does have "Account Recovery when you can’t reset your Apple ID password" ( https://support.apple.com/HT204921 ) which it specifies is available for "when you don’t have enough information to reset your password." However, it also states it is "if you use two-factor authentication" which you may not be if you are still using security questions. You can investigate if this is even available to you.


With that in consideration you can try to "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232


For other support options, including those if your country does not have telephone support, click here -->: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.

(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)


Account locked for security reasons

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