You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How come adding email accounts to the Mail app is greyed out? The account in question is my 12 year olds Apple phone.

How come adding email accounts to the Mail app is greyed out? The account in question is my 12 year olds Apple phone. When we go into the setting to add her Gmail, it is greyed out and won’t allow us to add.

iPhone XR

Posted on Jul 29, 2021 8:05 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2021 8:53 AM

I do have account changes locked. Would that be the issue?

6 replies

How come adding email accounts to the Mail app is greyed out? The account in question is my 12 year olds Apple phone.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.