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helen000 Author

Level 1

5 points

Unable to add email account

I’d like to add an email account on my iPhone, but I can’t click on “add account” in settings “passwords and Accounts”. All existing email accounts and the field “add account” come up in light grey and are not selectable. Does anyone know what the issue is?

iPhone XR, iOS 12

Posted on May 23, 2019 9:45 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,928 points

Posted on May 23, 2019 10:41 PM

There are two possibilities

Your parents have enabled restrictions through Screen Time
Your organisation / enterprise / school management has installed a profile which is managed by the system administrator of the organisation / enterprise / school management

Get started with a supervised iPhone, iPad, or iPod touch - Apple ...

https://support.apple.com/en-in/HT202837

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Unable to add email account

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