Face ID is not working
Please my I phone Face ID not working
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If you already tried (to no avail) ALL the steps provided here:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support, contact Apple Support directly, using this link:--> Get Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector
After checking it out, they'll give you all the available options.
Regards
Giulio