I updated Omron Connect on my iPhone 12 after July 15, 2021. After that, Omron Connect has not updated Apple Health. I have contacted Omron (omronhealthcare.com) but haven't received an answer yet.
Does anyone have a solution?
iPhone 12, iOS 14
I called Omron support. Here is the solution:
Open App on your iPhone.
Press '+' at bottom of screen.
Choose 'Profile'.
Choose 'App Settings'.
Under "Share data with other apps", choose 'Apple Health'.
Turn on data you want Omron to share with Apple Health.
Tap 'Link'.
Tap the Omron Connect Dashboard. It will begin syncing all past data.
I called Omron support. Here is the solution:
Open App on your iPhone.
Press '+' at bottom of screen.
Choose 'Profile'.
Choose 'App Settings'.
Under "Share data with other apps", choose 'Apple Health'.
Turn on data you want Omron to share with Apple Health.
Tap 'Link'.
Tap the Omron Connect Dashboard. It will begin syncing all past data.
I actually figured this out on my own and was going to post it as a solution until I found this thread. The best part is the historical data is automatically pushed to Apple Health and all of the apps that rely on Apple Health for data.
I closed/reopened the app. No change.
I restarted my iPhone. No change.
I checked for updates for the Omron Connect app. No updates.
I deleted the Omron Connect app and reinstalled it. No change.
I am still waiting for a response from Omron.
:
I had the same problem syncing OMRON app with the Apple Health but I came across this solution that worked for me.
How do I connect Omron app to Apple Health?
Go to Profile -> Connected Devices and tap “App Settings”; then tap “Apple Health”; and finally tap “unlink”.
Hello reklaw25! Thank you for participating in the Apple Support Communities.
We understand that Omron Connect isn't updating your Health app, and you've contacted Omron, but you're still waiting for a response. We'd like to look into this with you to see how we can help.
Apple has the following resource that can help with general steps in troubleshooting apps that aren't working as expected: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
If that doesn't address the issue, then you're on the right track with contacting Omron. You might also consider their Support page, which may provide help with getting this resolved: Support | Healthcare Wellness & Healthcare Products
Make it a great day!
Hello reklaw25!
You've taken some great steps so far to resolve the issue with Omron Connect. You're on the right track continuing to try to connect with Omron Support, and visiting their Support page, here: Support | Healthcare Wellness & Healthcare Products
Cheers!
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