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What to do when I just received iPad Pro with the flaw on the lens edge

Can I get a new replacement?

Or do I need to accept this flaw?


Due to local huge pandemic, the apple offline stores in Thailand are closed. How can I get help and give me the fairest solution?

Posted on Jul 31, 2021 12:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2021 9:53 AM

Two options I can think of. One is to return the item (you don't even have to say why) and buy a replacement. The other is to approach Apple about repair under warranty.


Apple Store Returns & Refunds. Click here to read --> http://www.apple.com/shop/help/returns_refund - For the USA "You have 14 calendar days to return an item from the date you received it." The return terms may be different in some countries.


iPad Service and Repair - https://support.apple.com/ipad/repair/service

Learn how to get your iPad fixed, how much it costs, and how long it will take.

1 reply
Question marked as Top-ranking reply

Jul 31, 2021 9:53 AM in response to abillyty

Two options I can think of. One is to return the item (you don't even have to say why) and buy a replacement. The other is to approach Apple about repair under warranty.


Apple Store Returns & Refunds. Click here to read --> http://www.apple.com/shop/help/returns_refund - For the USA "You have 14 calendar days to return an item from the date you received it." The return terms may be different in some countries.


iPad Service and Repair - https://support.apple.com/ipad/repair/service

Learn how to get your iPad fixed, how much it costs, and how long it will take.

What to do when I just received iPad Pro with the flaw on the lens edge

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