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I was given an iPad by the county and my granddaughter was using it. She has since forgotten her login and password so I am going to take it over and don't have an apple id or password. Is there anything else i can try?

I have reset the iPad but it is still linked to her account and she does not remember her id or password so is there anything i can do so I can use this iPad?


iPad

Posted on Jul 31, 2021 7:48 PM

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Posted on Jul 31, 2021 7:58 PM

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


Here are additional resources:


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


If you cannot recover the information and since you were not hte original owner there is nothing you can do other than recycle the device.

1 reply
Question marked as Best reply

Jul 31, 2021 7:58 PM in response to boot4me2

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


Here are additional resources:


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


If you cannot recover the information and since you were not hte original owner there is nothing you can do other than recycle the device.

I was given an iPad by the county and my granddaughter was using it. She has since forgotten her login and password so I am going to take it over and don't have an apple id or password. Is there anything else i can try?

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